Introduction
Naveera Tech is a HIPAA-compliant software platform built for Non-Emergency Medical Transportation (NEMT) operations. We power routing, dispatching, scheduling, fleet GPS tracking, telematics, billing support, analytics dashboards, and driver mobile applications.
This Privacy Policy explains how Naveera Tech collects, uses, stores, and protects information when you use our platform or services.
By using Naveera, you agree to this Privacy Policy.
Information We Collect
Patient PHI/PII
We collect data required to support medical transportation operations, including:
- Patient name and contact information
- Appointment time, date, and facility
- Pickup & drop-off addresses
- Mobility notes or assistance requirements
- Trip history and transport records
Driver & Operations Data
- Real-time GPS location during trips
- Driver status updates
- Vehicle telematics (speed, acceleration, braking)
- Completed trip history
- Camera/safety event data where enabled
Account & Organization Data
- Organization name and contact details
- User account details and roles
- Billing and subscription information
- Support requests and communications
How We Use Data
We use collected information to deliver and improve our services, including:
- Routing & scheduling optimization
- Dispatch visibility and live fleet tracking
- Billing exports and audit reporting
- Safety analysis and telematics scoring
- Product development and performance improvement
- Security monitoring and fraud prevention
We only access PHI where necessary to operate the service.
HIPAA Compliance & Data Protection
Naveera operates under HIPAA-aligned standards to keep patient information secure.
Security Measures
- Encryption in transit (TLS)
- Encryption at rest (AES-256 or equivalent)
- Role-based access control with least-privilege permissions
- System-wide audit logging & activity trails
- Multi-factor authentication for administrative access
- Regular security and vulnerability reviews
Business Associate Agreements
We sign BAAs with covered entities upon request.
Contact: privacy@naveera.tech
Data Sharing
We only share data when required to operate the platform. Examples include:
- Brokers & payers for ride coordination
- Healthcare partners for authorized care purposes
- Telematics or SMS providers powering platform features
We never sell personal or medical information.
Information may be disclosed only when required by law.
Data Retention
We retain data only as necessary for:
- Service operation
- Billing and compliance requirements
- Legal or regulatory retention timelines
Data no longer needed is deleted or anonymized securely.
Your Rights
You may request to:
- Access your data
- Correct inaccuracies
- Request deletion (subject to required retention laws)
Submit requests to privacy@naveera.tech
Children's Privacy
Naveera is not intended for children under 13. If information about a minor is collected accidentally, contact us for removal.
Updates to This Policy
We may update this policy as our platform evolves.
Latest revision date will be posted at the top of this page.
Contact Information
For privacy questions or data requests: