This SLA outlines service reliability expectations for organizations using Naveera Tech.
Availability Guarantee
Naveera targets 99.5% uptime, excluding scheduled maintenance and factors outside of our control (internet outages, third-party failures, etc.).
Support Response Times
| Issue Severity | Example | Target Response |
|---|---|---|
| Critical | Outage affecting operations | 2–4 hrs |
| High | Major functionality disruption | 6–12 hrs |
| Medium | Feature issue or inconsistency | 24 hrs |
| Low | Minor UI issue, inquiry | 48–72 hrs |
Support Channel: support@naveera.tech
Maintenance
Routine maintenance may occur outside peak hours. Customers will be notified of major updates.
Data Continuity
Encrypted backups are taken regularly and tested for recovery.
We aim to restore service quickly in the event of disruption.
Exclusions
This SLA does not apply to service interruptions caused by:
- Customer configuration mistakes
- Third-party systems (brokers, SMS, maps, devices)
- Natural disasters or force majeure events